FAQs


Frequently Asked Questions

At Russ Docken Gallery, customers across the US regularly ask us questions about our original paintings, painting prints, and other products. This is our attempt to answer some of those questions.


1.) How long did it take you to paint that?
Each piece is different. Some take longer than others. Usually to answer this question, we just give a quick estimate that varies depending on the piece. However, estimated times often don't include time spent on things like thumbnail sketches, years accumulating references, or setting up photo sessions. We also like to develop quality enlargements to paint from before mounting and priming the canvas.  Since our artist has been painting for more than 30 years, he doesn't require a lot of preliminary drawing, unless a composition is very complicated. Once a rough drawing is transferred to the canvas, work of the actual painting can begin. Truthfully, to answer this question, all of the above should be considered. The actual time spent on a painting can vary from six hours to several months.

2.) How long do portraits take to complete?
When painting a small portrait, our artist can capture a likeness within a few hours, but he usually ends up revising it for eight to 12 hours. Other portraits can take several days to a week before we're satisfied with the results.

3.) What's an example of a more complicated piece, and how long did it take to complete?
A complicated piece like "Spirit Seekers" took almost a month to complete and required lengthy preliminary work and multiple figures to paint. As mentioned before, each piece is different, which is why we have always liked an old illustrator's reply to the "how long did it take you to paint that?" question. He says 40 years, referring to the number of years he has been painting. A very true statement, since it has taken him 40 years of painting to achieve the results the viewer sees on canvas. So, when you ask an artist that dreaded question, be prepared to pull up a chair and listen to the real answer.

4.) How do I place an order?
We understand that not everyone likes to pay via credit and debit cards. That's why we make it easy to pay via check or money order by offering convenient order forms. Simply fill out your contact and order information and click Submit. An order confirmation page will appear that you can print and save as your receipt.

5.) Where do I mail checks or money orders?
Please mail your check or money order to:
Russ Docken
1270 Esther Lane
Owatonna, MN 55060-0085
(507) 455-2846

6.) How are prints sold and shipped?
All prints are sold unframed, and original paintings are shipped either framed or unframed. Specifics can be found under the clickable image of the painting or print you want to order.

7.) How long does delivery take?
Allow one to two weeks for delivery from the time we process your order. Faster shipping is offered at competitive rates. Contact us via email for these rates if you're interested.

8.) Do you offer refunds or guarantees?
We want you to feel good about your art purchase. If you are not completely satisfied with your product, contact us within 10 days of receiving your order and arrangements can be made for a complete refund.

9.) Do you have a customer agreement?
By submitting an order to Russ Docken, you agree to the following: This is a binding document, and the artist, Russ Docken, promises to deliver the requested item(s) at the specified price above upon receiving your payment.


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